*updated or new to the Second Edition

PART 1: Interpersonal Communication Concepts

Chapter 1: Interpersonal Communication Competence

*Chapter 2: The Process of Interpersonal Communication

 

*PART 2: Interpersonal Communication in Context

*Chapter 3: Communicating with Technology

*Chapter 4: Valuing Difference, Culture, and Gender

Chapter 5: Ethics and Civility

 

Part 3: Foundations in Interpersonal Communication

Chapter 6: Perception and the Self

Chapter 7: Listening

Chapter 8: Verbal Communication

Chapter 9: Nonverbal Communication

Chapter 10: Emotional Expression

Chapter 11: Relationship Dynamics

Chapter 12: Interpersonal Conflict