Privacy Policy

 

Last updated: 3 May 2024

W.W. Norton & Company Ltd., its imprints and affiliates (collectively, "Norton", "we", "us" or "our") recognises the importance of protecting the personal information collected from users in the operation and marketing of its website wwnorton.co.uk ("the Site"), its ebooks, digital learning tools and related support (together "Services") and taking reasonable steps to maintain the security, integrity and privacy of any information in accordance with this Privacy Policy.  

Our  affiliated website, located at wwnorton.com, has its own separate privacy policy accessible on that website. By submitting your information to Norton you agree to the practices described in this policy.

The Site and our Services are intended for use only by persons who are at least 17 years of age.

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed without any reasonable ability to re-identify individuals to whom it relates (anonymous data). This Privacy Policy describes how Norton collects and uses the personal information you provide to Norton and which Norton may collect from third party sources. It also sets out your rights, the choices available to you regarding our use of your personal information, and how you can access and update this information.

How We Collect Information

Information You Provide

Information We Receive from Other Sources

Purchasing books

Use of Your Information

Retention and deletion of your personal information

Disclosure and Sharing of Your Information

Cross Border Transfers

Security

Cookie Policy

Your Rights

Third Parties

Changes to this Privacy Policy

Recourse

Terms of Service

 

How We Collect Information

Norton may collect and receive your personal information in the following ways:

(i)             directly from you when you engage with us through any verbal or written input or communication, this includes when you fill-in forms or correspond with us; and

 

(ii)           automatically through cookies (small text files created by websites that are stored on your computer) and similar tracking technologies, when you visit our Site or engage with our Services. Please see our 'Cookies Policy' below for more detail.

Information You Provide

The types of personal information that Norton collects directly from you or your educational establishment / instructor (on your behalf) may include:

·       Contact information, such as your first and last name, email address, postal address and telephone number.

·       Profile information, such as your username, password, social media handle, registration code, service access code, your acceptance of our terms of use, your educational/professional role, expertise and interests,  hobbies and interests you choose to disclose to us, the name, location and type of educational establishment you are registered or affiliated with.

·       Assignment/activity information, such as your assignment scores/ grade, submission date, number of questions answered, time spent reading an eBook and any annotation made by you to that eBook.

·       In-service information, such as comments, reviews, feedback, posts and other content you provide whilst using our Services.

·       Transaction information, such as purchase and search history.

·       Marketing and communication information, such as you preferences in receiving marketing from us and third parties. Our Site also uses cookies please see our 'Cookies Policy' for more information.

·       Technical information, such as the IP address used to connect your computer to the Internet, the full Uniform Resource Locators (URL), clickstream to, through and from our Site (including date and time), Services you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page.

To access certain content and make use of additional functionality and features of the Site and the Services, we may ask you to register for an account by completing and submitting a registration form – you may register with a native Norton account or using a third-party account (such as your Facebook account). Where you use a third-party account, Norton will collect the contact information that you agree to share with us at the time you give permission for your Norton account to be linked to your third-party account.

Information We Receive from Other Sources

Norton may receive information about you if you use our Site or the Services. We work closely with third parties (including, for example, educational establishments, business partners and sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, academic institutions, search information providers and credit reference agencies) from whom Norton may receive information about you.

Norton  may also obtain your information from publicly available sources, for instance university websites, in connection with our marketing activities. We do this where we believe Services will be of interest to you as a result of your role, research interests or other attribute that indicates such to us.

Purchasing books

When you buy books through our Site, Wiley Distribution Services Ltd will process your order on our behalf and will collect your personal information (including payment information) in accordance with its privacy policy currently available athttps://www.wiley.com/en-gb/privacy.

Use of Your Information

Norton may use your personal information: (i) to enter into, and in the performance of, any contract between us and you, or an educational establishment you are registered/affiliated with; (ii) to comply with our legal obligations; (iii) where Norton has a legitimate business interest in using your personal information to enhance and provide our Services; or (iv) where you have given your consent.

Our legitimate business interests include (but are not limited to): providing direct marketing and assessing the effectiveness of promotions and advertising; administering, modifying, improving or personalising our Services and communications; allowing you to participate in interactive features of or our Site and Services; detecting fraud; investigating suspicious activity (e.g. violations of our Terms of Service) otherwise keeping our Site safe and secure; and conducting data analytics to improve the design and functionality of the Site and/or our Services.

In addition, we may use your information in the following ways:

·       to provide you with information about Services that you request from us;

·       to send you catalogues from Norton;

·       to send you a complimentary copy of a book or other item (such as access to our digital learning tools) you may request;

·       to provide you with information about events and services we offer that are either: (i) similar to those you have already purchased or inquired about; or (ii) entirely new events and services;

·       for internal business and research purposes to help enhance, evaluate, develop and create: Norton websites (including usage statistics, such as "page views" on Norton's websites and the Services listed therein), our Services; and

·       to notify you about changes or updates to our Site or Services.

We will send you marketing communications only where (i) you have provided your consent; or (ii) (if you are a business) where we believe that you may have an interest in our Services; or (iii) you have expressed an interest in our Services or made a purchase. If you receive marketing communications from us you can change your mind and object to further marketing at any time by selecting the "unsubscribe" link at the end of all our marketing and promotional update communications to you, or by sending us email to UKPrivacyPolicy@wwnorton.com.

Retention and deletion of your personal information

Personal information will not be kept longer than is necessary for the purpose for which it was collected, though we will also retain and use your information for as long as necessary to resolve disputes or enforce our rights and agreements. This means that, unless we determine that information must be retained for legal or archival purposes, personal information will be securely destroyed, put beyond use or erased from Norton's systems when it is no longer required or, where applicable, following a request from you or the educational establishment you are registered of affiliated with to destroy or erase your personal information. For example, if you are an instructor using our educational products, we will retain your contact information until such time as we have reason to understand that you no longer teach the course(s) in which those products are assigned, or as required by law.  

Disclosure and Sharing of Your Information

Norton will not disclose to or share your personal information with any unaffiliated third party except as follows:

·       Where necessary in connection with selected third-party service providers and business partners that are required to comply with this policy. We use selected third parties to provide the following services: office, administrative, information technology, production, payment, business management, marketing, cloud storage and other business support services. If you would like more information please contact us at: UKPrivacyPolicy@wwnorton.com.

·       With a third party such as an academic institution,  employer, business or other entity that has provided you with access to Service through an integration or access code, information may be shared regarding your engagement with the Services, results of assessments taken and other information you input into our Services.

·       Where Norton is required to disclose personal information in response to lawful requests by public authorities and government agencies, including to meet law enforcement requirements; to comply with a subpoena or other legal process; when we believe in good faith that disclosure is necessary to protect our rights, to enforce our Terms of Service or to protect the rights, property or safety of our services, users or others, and to investigate fraud

·       Where all or substantially all of the business or assets of Norton relating to our Services are sold, assigned or transferred to another entity

Although we may provide your personal information to our business partners as described above, we will not sell or rent your personal information as part of a customer marketing list or similar transaction unless you have given us your express permission and consent to do so.

Cross Border Transfers

Norton may transfer your personal information outside of your country of residence for the following reasons:

·       In order to process your transactions, we may store and process your personal information on our servers and those servers may reside outside the country where you live. For instance, Norton has office locations in the United States and the United Kingdom and we use a service provider based in India. Such processing may include, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services

·       In order to satisfy global reporting requirements, Norton may be required to provide your personal information to Norton affiliates in other countries, in particular the United States.

We will take all steps reasonably necessary to ensure that your personal information is treated securely and subject to appropriate safeguards (such as relying on a recognised legal transfer mechanism where a restricted transfer under UK or EU data protection rules takes place), and in accordance with this Privacy Policy.

Security

We will use appropriate physical, technical and administrative safeguards to protect your data. Access to your personal data will be restricted to only those who need to know that information, required to perform their job function. In addition, we train our employees about the importance of maintaining the confidentiality and security of your information.

Cookie Policy

We use cookies on this Site to enable certain parts of the Site to function and to collect information about your use of the Site so that we can improve our visitors’ experience and show more relevant content.

What are cookies?

Cookies are small text files that are placed on your computer or mobile device by websites that you visit. These typically involve pieces of information or code that a website transfers to or accesses from your computer hard drive or mobile device to store and sometimes track information about you. Cookies are used by most websites to provide functionality like saving your preferences on a website.

Which cookies do we use on our sites and why?

The list below sets out the main cookies that we use on our Site and what we use them for.

·       Analytics cookies

__utma
__utmb
__utmc
__utmt
__utmz
_ga
_gat
_gid

The Google Analytics tool collects information about how visitors use our Site, for example how many visitors came to our Site and when, what browsers visitors use and how long visitors stay on the Site. This data does not contain any information that is personal to you. For more information on Google Analytics cookies and visit length: https://support.google.com/analytics/answer/11397207?hl=en

·       Login related cookies

 

We use cookies when you are logged in so that we can remember this fact and prevent you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.

 _norton_session

    • Used to protect the user's session on the Site, primarily to ensure a user is a bona fide user (not a bot) for form submission
    • Lifespan: session (until browser is closed)

nortonuk_cookie-notice-dismiss

    • Set when the 'cookie notice' is dismissed (to ensure the popup does not display again on page reload/navigation)
    • Lifespan: session (until browser is closed)

nortonuk_popup-promo-dismiss

    • Set when user dismisses the promo-popup (to ensure the popup does not display again on page reload/navigation)
    • Lifespan: one day

 

·       Forms related cookies

 

When you submit data through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

 

Third-party cookies

Some features used on our Site may involve a cookie being sent to your computer by a third party. For example, if you view or listen to any embedded audio or video content you may be sent cookies from the website where the embedded content is hosted. Likewise, if you share any content on this Site through social networks (for example by clicking a Facebook “like” button or a “Tweet” button) you may be sent cookies from these websites. We do not control the setting of these cookies so please check the websites of these third parties for more information about their cookies and how to manage them.

How to manage cookies

If you want to restrict, block or disable cookies, you can do so by changing your browser settings. If you would like more specific information about how to change your browser settings, please visit allaboutcookies.org, which has detailed information for each browser as well as more information about cookies in general.

Your Rights

You have the right under certain circumstances:

·       to be provided with details of your personal information held by us;

·       to request that we rectify any errors in your personal information held by us;

·       to request that we erase/delete your personal information held by us;

·       to request that we restrict the processing of your personal information held by us (while we verify or investigate your concerns with this information, for example);

·       to request that we transfer your personal information held by us to a third party;

·       to object to further processing of your personal information held by us, including the right to object to marketing.

Where applicable under your local laws, we will not use your personal information for marketing purposes, nor disclose your information to any third parties, unless we have your prior consent, which we will seek before collecting your personal information. You can exercise your right to prevent such processing by checking certain boxes on the consent forms we use when collecting your personal information. If at any point you wish to review or change your preferences or withdraw your consent, you can do this at any time without detriment by contacting us at: UKPrivacyPolicy@wwnorton.com. Please note that you may still receive transactional communications from Norton.

If your request or concern is not satisfactorily resolved by us, you may approach your local data protection authority. The Information Commissioner is the supervisory authority in the UK and can provide further information about your rights and our obligations in relation to your personal data, as well as deal with any complaints that you have about our processing of your personal data. See here for more information: https://ico.org.uk/make-a-complaint.

Third Parties

Our Sites or Services may include links to third-party websites. In using such links, please be aware that each third-party website is subject to its own privacy and data protection policies and is not covered by our Privacy Policy. In addition, we allow third-party companies to serve ads and/or collect certain anonymous information when you visit our websites. These companies may be placing and reading cookies in the cookie file of the browser on your computer's hard disk or using web beacons or other technologies to collect information in the course of ads being served on this website. These companies may use information other than personal information (e.g., click stream information, browser type, time and date, subject of advertisements clicked or scrolled over) during your visits to these and other websites in order to provide advertisements about goods and services likely to be of greater interest to you.

Changes to this Privacy Policy

Please note that Norton's Privacy Policy is reviewed periodically. Norton reserves the right to modify its Privacy Policy at any time. Any changes to the Privacy Policy will be posted on this page and will become effective on the date of posting. Where we make a substantial change we will display a pop-up notification on the Site, and we may also notify you be email if we have your contact details. We encourage you to periodically review this page for the latest information on our privacy practices.

Recourse

Any comments, complaints or questions concerning this policy or complaints or objections about our use of your personal information should be addressed by directing your comments to Norton's Data Protection Officers, whose contact information is found here.