Returns Policy

If you are not completely satisfied with a physical product purchased from John Wiley & Sons or the product is damaged or defective on delivery, you can return it within 30 days of receipt for a replacement copy or a full refund. If you choose to return the product and it is not damaged or defective you must return the product as delivered in a new, unused condition. For your protection, we recommend that you use a recorded delivery service.

Please note that you will be responsible for the cost of returning the goods to us, unless John Wiley & Sons delivered the item/s to you in error or the item/s is damaged or defective.

Please package the item/s securely and send to the address below:

John Wiley & Sons
Returns Department
European Distribution Centre
New Era Estate
Oldlands Way
Bognor Regis
West Sussex PO22 9NQ
United Kingdom
Tel: +44 (0) 1243 843291

In accordance with the Consumer Rights Act 2015, you may request a refund for Norton digital content from John Wiley & Sons provided that the following are true:

• You are returning the item within 14 days of the purchase date
• You have not viewed or printed, in total, more than twenty percent (20%) of the digital content
• You have not viewed or used any included access codes for any online resources that came with your purchase
• You have not previously returned the same digital content from a prior purchase
• You are returning an item purchased from wwnorton.co.uk via the John Wiley & Sons shopping cart. Returns for Norton digital content purchases through other retailers are subject to their respective returns and refunds policy.

Norton reserves the right to refuse to sell or to provide refunds to any person for any reason not prohibited by law, including but not limited to, abuse of its return policy.

For Terms and Conditions of Purchase, please see Wiley EMEA – Terms and Conditions of Purchase.